Terms and Conditions

This website is operated by Bow Belles. As user of this website, you acknowledge any use of the website including transactions is subject to our Terms and Conditions below.

Please read through our Terms and Conditions carefully before confirming your purchase. If you have any queries please follow the instructions on the ’Contact Us’ page.

1 We reserve all rights to change these Terms or Conditions. Any such changes will take effect when posting on the website. It is your responsibility to read these Terms and Conditions on every occasion you use this website.

2 Payments will be taken / charged in full when you place your order.

2.1 Whilst we try to ensure that all details, descriptions and prices that are on our website are accurate errors may occur. If we discover an error in the price of any goods that you have ordered we will inform you as soon as possible, and offer you the option of reconfirming your order at the correct price or cancelling it. If you are unreachable we will treat this order as cancelled. However, please contact our customer care team if you would wish the order to be reinstated.

2.2 Under the distance selling regulations you have a right to cancel your order of any items purchased on our website for a full refund. You should inform us of any such cancellation via letter, fax, e mail or telephone. On cancellation we aim to refund you within 10 working days.

2.3 All prices are inclusive of VAT.

2.4 Whilst we work hard to ensure that costs to the consumer are kept to a minimum. Bow Belles   retain the right at any time to revise prices to take into account of any increase on costs due to tax, duty, other levies or exchange rates.

2.5 5% of all sales from wigs purchased from Bow Belles will be split equally between Cancer Research and Mac Millan Cancer Support Team. Please note this opportunity is not available on Sale Items, Hair Extensions, The Skin Visible Solution, Aftercare and Accessories.

2.6 Please note the 5% given to the charities above is a fixed rate and we guarantee that we are not inflating the price of the Wigs to do this. We as a Company want to give something back to help and support.

2.7 The proceeds for the Charities are given at the end of the financial year. We will be publishing how much we have raised with your help on our Blog.

3 Delivery

3.1 We accept orders for delivery within the UK

3.2 Any order received via 12.00 noon is aimed to despatch the following working day. However, during busy periods despatch may be delayed. If delays occur you will be notified.

3.3 Second Class recorded Delivery: £0.99p we anticipate your order would be with you between 5-7 working days from date of despatch. Please be aware that this is a signed for service.

First Class Recorded Delivery: £5.95p. We anticipate that your order will be with you within 2-5 working days from date of despatched. Please be aware this is a signed for service.

If four or more individual bottled products are ordered an additional delivery charge may be requested.

4 Out of stock Items

Items that are temporarily out of stock will be placed on back order. You will be notified immediately via e mail or telephone. You will then have a choice to wait for your order, choose an alternative colour, style or cancel your order.

5 Returns

Bow Belles are committed to complete customer satisfaction. In order to return please follow the steps below.

If you are not completely satisfied with the products purchased from our website we will exchange or refund you providing that it is within 7 working days of receipt and that the goods have not been worn, are in their original packaging and still have the tags still attached.

Postage will not be refunded and you are responsible for any return postage costs.

To return an item, please use the return section at the bottom of the delivery note included with your order. Returns cannot be processed without this returns form.

We suggest that you use special delivery to return your item(s) as we cannot be held responsible for returned items that do not reach us.

We aim to process returns within 7 working days of receiving the returned item. However at busy times this may take longer.

5 Any recommendations via Bow Belles given for bespoke cutting in services for other Hair Salons within the UK shall be the consumers choice and therefore we cannot accept any form of liability for any service carried out.

This agreement shall be governed by English Law.

Legal Liability

Bow Belles Liability to you whether for breach of: contract, negligence, misrepresentation or otherwise shall in no circumstance exceed the price charged to you for the defective, damaged or undelivered goods which rise to the liability for any indirect or consequential losses or expenses suffered by you, however caused.